Frequently Asked Questions

Find answers about shopping with ApplianceHarbour, delivery, returns, and getting help with your order.

Ordering

How do I place an order?

Choose your appliance, review its description, specifications, dimensions, price, and delivery information, then add it to your cart. Follow the checkout steps to enter your delivery details and pay using an available payment method. You should receive an order confirmation after submitting your order.

Can I change or cancel my order?

Contact us as soon as possible with your order number and the change you need. We will check whether the order can be amended or cancelled before dispatch. If it has already been dispatched, we will explain the applicable return or cancellation procedure. Your statutory cancellation rights, where applicable, remain unaffected.

How do I check whether an appliance is suitable for my home?

Check the product specifications, dimensions, access requirements, connections, installation requirements, and included accessories. Contact us before ordering if you need clarification.

Shipping and Delivery

Where do you deliver?

We deliver to supported addresses in the United Kingdom. Enter your address at checkout to check availability. If your address is not accepted, contact us before ordering.

Is shipping free?

Yes. Standard shipping to supported UK addresses is free, with no minimum order value. Any optional services, if offered, will have their charges disclosed before purchase.

How long does delivery take?

Estimated standard shipping transit time is 1–2 business days after dispatch. This excludes order processing time. Please check the product listing, checkout delivery information, and Shipping Policy for the applicable details. Business days generally exclude weekends and public holidays.

How can I track my order?

Where tracking is available, we will share the tracking information when it becomes available. If you are missing an expected update or your order is delayed, contact us with your order number.

Does delivery include installation or removal of my old appliance?

Installation, electrical or plumbing connections, removal of an old appliance, and packaging disposal are not included unless expressly stated on the product page or confirmed in writing. Contact us before ordering if you need to confirm a particular service.

What if my appliance arrives damaged or I receive the wrong product?

Contact us promptly with your order number, details of the issue, and photographs where helpful. Retain the item and relevant packaging while we review the issue, unless keeping it presents a safety risk. We will explain the next steps.

Payments

Which payment methods can I use?

The payment methods available for your purchase are displayed at checkout.

How should I provide payment information?

Use the checkout payment process. Do not send full card numbers, passwords, or payment credentials by email or phone. Our Privacy Policy explains how payment-related and order information may be processed.

What if my payment is declined?

Check your billing details and available funds or credit, or contact your payment provider. If you still need help, contact us without sharing sensitive payment credentials.

Returns and Refunds

What is your return period?

You can submit a return request within 30 days of receiving your order, subject to the conditions in our Returns & Refunds Policy and any additional statutory rights.

Are returns free?

Yes. ApplianceHarbour covers return shipping costs for eligible UK returns, including eligible change-of-mind returns. Contact us before sending an item back so we can provide return instructions.

How do I request a return or refund?

Email Contact@ApplianceHarbour.shop with your order number, full name, the product concerned, and the reason for your request. Include photographs where relevant. We will review your request and explain the next steps, including the return destination. Do not send products to an address without confirmation from us.

How long does a refund take?

We aim to process approved refunds within 7 days. Your bank or payment provider may need additional time to display the funds. Where applicable law requires a refund sooner, that deadline takes precedence.

What if my appliance is faulty?

Contact us with your order number and a description of the fault so we can review the issue and explain the applicable remedy. Your statutory consumer rights are not removed by our change-of-mind return policy.

Customer Support

How can I contact ApplianceHarbour?

Email Contact@ApplianceHarbour.shop or call +44 7887 948947. For order enquiries, include your order number and a clear description of the question or issue.

Where can I read more about your policies?

Please review our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service for full details.

Business Contact Details

ApplianceHarbour
Business address: 50 School Rd, Evesham, WR11 8XD, United Kingdom
Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947
Website: ApplianceHarbour.shop

Please contact us for return instructions before sending products to any address.