FAQs

Welcome to the Appliance Harbour FAQ page. Here you can find answers to common questions about our ovens, ordering, delivery, payments, returns and customer support.

1. What products does Appliance Harbour sell?

Appliance Harbour specialises in ovens and related kitchen appliance products for customers in the United Kingdom.

Each product page provides the available product information, specifications and features to help you make an informed decision before purchasing.

2. Do you deliver across the UK?

Yes. We currently deliver to addresses within the United Kingdom.

We do not currently offer international delivery.

3. How much does delivery cost?

We currently offer free express delivery on eligible orders.

There is no additional charge for our express delivery service.

4. How long does delivery take?

Our estimated express delivery timeframe is 1–2 business days.

This is an estimated timeframe and can occasionally be affected by courier delays, weather, public holidays or other circumstances outside our reasonable control.

5. How will I know when my order has been dispatched?

Once your order has been processed and dispatched, we may send you an email containing available delivery or tracking information.

You can use the tracking information provided to follow your order where tracking is available.

6. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you notice an error in your delivery address.

We will try to help, but once an order has been dispatched, changing the delivery address may not always be possible.

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

7. What should I do if my oven arrives damaged?

Please inspect your order when it arrives.

If the oven appears to have been damaged during delivery, contact us as soon as reasonably possible and provide photographs of the product, packaging and any visible damage.

Please do not install or use an appliance that appears to be damaged.

We will investigate the issue and work with you to provide an appropriate solution in accordance with your statutory consumer rights.

8. What if I receive the wrong product?

If you receive a product that is different from what you ordered, please contact us promptly.

Please provide your order number and details of the product received so that we can investigate and arrange an appropriate solution.

9. Can I return an oven if I change my mind?

For online consumer purchases, you generally have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.

If you wish to cancel, please contact us within the applicable cancellation period.

For complete information, please read our Return and Refund Policy.

10. How long do I have to return a cancelled order?

After notifying us of your cancellation, you generally have 14 days to return the goods, subject to applicable law and any relevant legal exceptions.

Please contact us before returning a large appliance so that we can provide appropriate return instructions.

11. When will I receive my refund?

Once the returned goods have been received, or appropriate evidence of return has been provided where applicable, we will process the refund in accordance with applicable UK law.

Eligible refunds will normally be processed within the legally required timeframe.

The time for the funds to appear in your account can also depend on your bank or payment provider.

12. What happens if my oven is faulty?

If your oven is faulty or does not conform to the contract, please contact us with your order number and details of the problem.

Depending on the circumstances and your statutory rights, we may provide a repair, replacement, price reduction or refund.

Your statutory consumer rights are not affected by our policies.

13. Do you offer installation?

Unless specifically stated on the relevant product page or at checkout, our delivery service does not include installation.

This includes electrical or gas connection, fitting, removal of an existing appliance or disposal services.

Where professional installation is required, customers should arrange installation with an appropriately qualified professional.

14. What payment methods do you accept?

The payment methods available to you will be displayed during checkout.

Payments are processed through the payment providers available on our website.

15. Is shopping with Appliance Harbour secure?

We take reasonable steps to protect customer information and provide a secure online shopping experience.

Payment information is processed through the payment providers available at checkout.

For more information about how we handle personal information, please see our Privacy Policy.

16. Do I need an account to place an order?

You can purchase products using the checkout options made available on our website.

If an account option is available, creating an account may make it easier to manage your orders and customer information.

17. How can I contact Appliance Harbour?

You can contact us by email or telephone.

Appliance Harbour
50 School Rd
Evesham
WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

When contacting us about an order, please include your order number whenever possible.

18. Where is Appliance Harbour based?

Appliance Harbour is based in Evesham, United Kingdom.

Our business address is:

50 School Rd
Evesham
WR11 8XD
United Kingdom

19. What if I have a question that isn't answered here?

If you cannot find the information you need in our FAQs, please contact our customer support team.

We're happy to help with product questions, orders, delivery, returns, refunds and other enquiries.

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947