Terms of service

Welcome to Appliance Harbour. These Terms of Service apply to your use of our website and to purchases made through our online store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Us

Appliance Harbour
50 School Rd
Evesham
WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

In these Terms, "we", "us", "our" and "Appliance Harbour" refer to Appliance Harbour.

"Customer", "you" and "your" refer to the person using our website or purchasing products from us.

2. Our Products

We sell ovens and related kitchen appliance products through our website.

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, product images may vary slightly from the actual product due to screen settings, manufacturer updates or normal variations in presentation.

You should review the product description and specifications carefully before placing an order.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you as soon as reasonably possible and provide an appropriate solution, which may include offering an alternative product or providing a refund where applicable.

4. Prices

All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.

We take reasonable care to ensure that prices are accurate.

If we discover an obvious pricing error before your order is fulfilled, we may contact you to confirm whether you wish to continue with the order at the correct price or cancel the order.

We will not deliberately charge you a higher price without informing you.

5. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected product.

After placing an order, you may receive an order confirmation by email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including product availability issues, suspected fraudulent activity, pricing errors or an inability to verify the order details.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Payment information is processed through our payment providers and may be subject to their own terms and conditions.

We do not intentionally store complete payment card details on our own systems.

7. Delivery

We currently deliver to addresses within the United Kingdom.

We provide free express delivery, with an estimated delivery timeframe of approximately 1–2 business days, subject to product availability and the delivery location.

Delivery estimates are provided in good faith and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, service interruptions or other unforeseen events.

We will provide available delivery information and updates where appropriate.

8. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If incorrect information is provided and this causes a delivery problem, additional arrangements or costs may apply where permitted by law.

Please check your order confirmation and contact us promptly if you notice an error in your delivery details.

9. Cancelling an Order

If you are a consumer purchasing online, you generally have a statutory right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions.

If you wish to cancel your order, please contact us as soon as possible.

For further information about cancellations, returns and refunds, please see our Return and Refund Policy.

Your statutory rights are not affected by these Terms.

10. Faulty, Damaged or Incorrect Products

If a product is faulty, damaged on arrival, not as described, or otherwise does not conform to the contract, please contact us.

We will assess the issue and provide the appropriate remedy in accordance with applicable UK consumer law.

Depending on the circumstances and your legal rights, a remedy may include repair, replacement, price reduction or refund.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be limited or excluded.

11. Returns and Refunds

Our returns and refunds process is explained in our Return and Refund Policy.

Where a statutory cancellation right applies, you should notify us within the applicable cancellation period and return the goods within the required timeframe.

Refunds will be processed in accordance with applicable UK law.

For full details, please review our Return and Refund Policy before purchasing.

12. Appliance Installation

Unless expressly stated otherwise on the relevant product page, our delivery service does not include installation, fitting, connection or removal of an existing appliance.

Customers should ensure that installation is carried out by an appropriately qualified professional where required.

You should follow the manufacturer's installation and safety instructions.

13. Website Use

You agree to use our website lawfully and responsibly.

You must not:

  • Use the website for fraudulent or unlawful purposes

  • Attempt to gain unauthorised access to our systems

  • Interfere with the operation or security of the website

  • Introduce malicious software or harmful code

  • Copy or misuse website content without permission

  • Use our website in a way that could damage our business or other customers

We reserve the right to restrict or terminate access where there is a legitimate reason to do so.

14. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, designs and other materials, belongs to Appliance Harbour or is used with appropriate permission.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by law.

15. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services and other technology providers.

Third-party services may have their own terms and privacy policies.

We are not responsible for services operated independently by third parties, although we will take reasonable steps to work with relevant providers when necessary to fulfil your order or resolve an issue.

16. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that every piece of information will always be complete, current or free from errors.

We may update product information, availability, specifications and website content from time to time.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms affects your statutory consumer rights or excludes liability for matters that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise outside the scope of our reasonable responsibility.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include, for example:

  • Severe weather

  • Natural disasters

  • Transport disruptions

  • Courier interruptions

  • Power or telecommunications failures

  • Government restrictions

  • Labour disputes

  • Other events outside our reasonable control

Where such an event affects your order, we will take reasonable steps to communicate with you and minimise the impact.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, services or legal requirements.

The latest version will always be published on this page with the relevant "Last updated" date.

Changes will not affect rights that you have already acquired under applicable law.

21. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have the right to bring a claim in the courts applicable to your place of residence where provided by law.

22. Contact Us

If you have questions about these Terms, your order, delivery, cancellation, returns or any other matter, please contact us:

Appliance Harbour
50 School Rd
Evesham
WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947