Privacy policy

Privacy Policy

ApplianceHarbour
Website: https://www.applianceharbour.shop
Contact email: contact@applianceharbour.shop

1. Introduction

ApplianceHarbour (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when visiting our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and what choices and rights you may have regarding your personal information.

This policy applies to visitors to our website, customers placing orders, and individuals who contact our customer support team.

2. Information We Collect

We may collect the following categories of information when you use our website or interact with us.

Personal and contact information

This may include your name, email address, telephone number, billing address, delivery address, and any information you voluntarily provide when contacting our support team.

Order and transaction information

When you place an order, we may collect information relating to the products purchased, order number, transaction status, payment confirmation, delivery details, returns, refunds, and customer service requests.

Payment card details are handled by the payment service providers used during checkout. We do not intentionally store complete payment card details on our own systems unless expressly disclosed and lawfully supported.

Technical and website usage information

Depending on your device, browser settings, and the technologies enabled on our website, we may collect information such as your IP address, browser type, device information, pages visited, referral source, and interactions with our website.

Cookies and similar technologies may be used for essential website functions, preferences, analytics, and advertising, where applicable and permitted by law.

Communications

If you contact us by email or through a contact form, we may retain the information you provide so that we can respond to your enquiry, assist with your order, and maintain appropriate customer service records.

3. How We Use Your Information

We may use your information to:

  • Process, confirm, and fulfil orders.

  • Arrange delivery and provide order-related updates.

  • Respond to questions, complaints, and customer support requests.

  • Process eligible returns, refunds, cancellations, and replacements.

  • Maintain transaction records and prevent fraudulent activity.

  • Operate, maintain, and improve our website and shopping experience.

  • Meet applicable accounting, tax, consumer protection, and legal obligations.

  • Send marketing communications where we have the required permission or another lawful basis.

We do not use personal information for purposes that are incompatible with the purposes explained in this policy without providing any additional information required by law.

4. Legal Bases for Processing

Where applicable under data protection law, we process personal information on one or more of the following bases:

  • Contract: To take steps requested before a purchase and to fulfil our obligations under a customer order.

  • Legal obligation: To comply with applicable legal, tax, accounting, and regulatory requirements.

  • Legitimate interests: To operate our business, respond to customer enquiries, protect our website, and prevent fraud, where these interests do not override your rights.

  • Consent: Where required, including for certain marketing communications and non-essential cookies.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. How We Share Information

We may share relevant personal information with trusted third parties when necessary to operate our store and fulfil your requests. These may include:

  • Shopify, our e-commerce platform and store service provider.

  • Payment processors that securely process transactions.

  • Delivery companies and fulfilment partners responsible for shipping orders.

  • Website hosting, security, analytics, and customer support providers, where used.

  • Professional advisers, auditors, insurers, or public authorities where disclosure is required or legally justified.

We only share information that is reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

We do not sell your personal information to third parties in exchange for money. Where applicable law treats certain advertising or analytics disclosures as a “sale” or “sharing” of personal information, we will comply with the relevant requirements.

6. International Transfers

Some service providers may process personal information outside the country in which you live. Where applicable data protection laws require safeguards for international transfers, we will use appropriate legal mechanisms and protections.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the shopping cart working, remember preferences, protect website security, understand website usage, and support advertising where enabled.

You can manage cookies through your browser settings and, where provided, our cookie preference controls. Disabling certain cookies may affect some website functions.

Non-essential cookies will be handled according to applicable consent requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, handling disputes, maintaining business records, and meeting legal obligations.

Retention periods vary according to the type of information and the reason it was collected. Information may be securely deleted or anonymised when it is no longer required.

9. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request restriction of, or object to, certain processing.

  • Request a copy of eligible information in a portable format.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain marketing communications.

  • Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, contact us at contact@applianceharbour.shop. We may need to verify your identity before responding.

If you are in the United Kingdom, you may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk/.

11. Children's Privacy

Our website is intended for general retail customers and is not directed at children for the purpose of collecting their personal information. If you believe a child has provided personal information inappropriately, please contact us so that we can assess the matter and take any steps required by law.

12. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy practices, and we are not responsible for their independent privacy policies or content. Please review their policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, service providers, or legal obligations. The latest version will be published on this page with its updated date.

14. Contact Us

For questions about this Privacy Policy or the handling of your personal information, contact:

ApplianceHarbour
Business address: 50 School Rd, Evesham, WR11 8XD, United Kingdom
Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947
Website: https://applianceharbour.shop