Privacy policy

At Appliance Harbour, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you may have under applicable UK data protection law.

1. Who We Are

Appliance Harbour
50 School Rd
Evesham
WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

For the purposes of applicable data protection legislation, Appliance Harbour is responsible for the personal information collected through our website.

2. Information We Collect

When you visit our website, contact us, or place an order, we may collect information such as:

  • Your full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction details

  • Products purchased

  • Information you provide when contacting our customer service team

  • Information you provide when requesting a return, refund, replacement or other assistance

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

3. How We Use Your Information

We use personal information where necessary to:

  • Process and fulfil your orders

  • Arrange delivery of purchased products

  • Process payments through our payment providers

  • Send order confirmations and delivery updates

  • Respond to customer enquiries

  • Process returns, refunds and replacements

  • Provide customer support

  • Maintain and improve our website and services

  • Prevent fraud, misuse and unauthorised transactions

  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy.

4. Payments

When you make a purchase, payment information is processed through the payment provider available at checkout.

We do not need to store your complete payment card details on our own systems.

Payment providers may collect and process information necessary to securely authorise and process your transaction. Their processing is subject to their own privacy policies and terms.

5. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business and fulfil your order.

These may include:

  • Shopify and services supporting our online store

  • Payment processors

  • Delivery and courier companies

  • Website, hosting and technical service providers

  • Customer service providers

  • Fraud prevention and security services

  • Professional advisers where necessary

  • Government authorities or law enforcement where legally required

We only share information where there is a legitimate reason to do so, such as fulfilling an order, providing a service, protecting our business, or complying with the law.

We do not sell your personal information to third parties.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve the customer experience.

Some cookies may be placed by third-party services that support our website.

Where required by law, we will request your consent before using non-essential cookies or similar technologies.

You can also adjust your cookie settings through your browser. Disabling certain cookies may affect some website functionality.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or other contact information to send information about products, offers and updates that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the message or by contacting us.

We do not require you to agree to marketing communications in order to purchase products from us.

8. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Some information may need to be retained for longer periods where required for accounting, tax, legal, fraud prevention or other regulatory purposes.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of personal information where applicable

  • The right to request restriction of processing in certain circumstances

  • The right to object to certain types of processing

  • The right to data portability in applicable circumstances

  • The right to withdraw consent where processing is based on consent

These rights are subject to certain legal exceptions and limitations.

To exercise a privacy-related right, please contact us using the details provided below.

11. Right to Complain

If you believe your personal information has been handled incorrectly, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about the ICO and how to make a complaint on the official ICO website.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

Any updated version will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise a data protection right, or have a concern about how your information is handled, please contact us:

Appliance Harbour
50 School Rd
Evesham WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947