Refund policy

At Appliance Harbour, we want you to be completely satisfied with your purchase. If you change your mind about your order or there is a problem with your oven, we are committed to handling returns and refunds fairly and in accordance with applicable UK consumer protection laws.

1. Your Right to Cancel

If you purchase a product from Appliance Harbour online, you generally have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

If you decide to cancel your order, please contact us within the 14-day cancellation period using the contact details below.

After notifying us that you wish to cancel, you must return the product to us within 14 days.

Your statutory consumer rights are not affected by this policy.

2. Conditions for Returns

To help us process your return efficiently, products should be returned:

  • In a suitable condition for resale where reasonably possible.

  • With all original accessories, manuals and components where applicable.

  • With the original packaging where reasonably possible.

  • Without unnecessary damage or alterations.

  • Securely packaged to help prevent damage during return transportation.

You are permitted to handle and inspect the product to the extent necessary to establish its nature, characteristics and functionality, similar to how you would be able to inspect it in a shop.

If a product has been handled beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to take that reduction in value into account where permitted by law.

3. Faulty, Damaged or Incorrect Products

If your oven arrives damaged, is faulty, or is not the product you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name

  • A description of the problem

  • Photographs or video of any visible damage, where applicable

We will assess the issue and work with you to provide an appropriate remedy in accordance with your statutory consumer rights.

Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Nothing in this policy limits your legal rights regarding goods that are faulty, not as described, or otherwise do not conform to the contract. UK consumer law provides remedies for faulty or non-conforming goods.

4. Damaged Products on Delivery

Please inspect your order when it arrives.

If your oven has visible damage, please contact us as soon as reasonably possible and provide photographs of the packaging and product.

Please do not install or use an appliance that appears to have been damaged during delivery.

We will work with you to resolve the issue as quickly as possible.

Reporting damage promptly helps us investigate the delivery issue, but it does not remove or reduce your statutory consumer rights.

5. Return Shipping

If you are cancelling your order because you have simply changed your mind, you may be responsible for the direct cost of returning the product where this has been clearly explained to you before purchase.

Because ovens are large and heavy appliances, return arrangements may need to be organised separately from ordinary parcel returns. Please contact us before arranging the return of a large appliance.

If the product is faulty, damaged, incorrect, or otherwise does not conform to the contract, we will work with you regarding the appropriate return arrangements and will not seek to restrict your statutory rights.

6. Refunds

Once we receive the returned product, or receive appropriate evidence that it has been returned where applicable, we will process any refund due to you in accordance with applicable UK law.

For eligible cancellations, refunds will normally be made within 14 days of receiving the returned goods or appropriate evidence of return, as applicable.

Where required by law, refunds will include the cost of standard delivery originally paid by you. If you selected a more expensive delivery option, we are generally only required to refund the equivalent standard delivery cost.

Refunds will normally be made using the same payment method used for the original transaction, unless another arrangement has been agreed with you.

UK guidance confirms that online customers generally have a 14-day cancellation period and that refunds should be made within 14 days of receiving the returned goods.

7. Products That Cannot Be Returned

Certain products may be excluded from the statutory cancellation right where a specific legal exception applies.

If an exception applies to a particular product, we will make the relevant information clear before you complete your purchase.

This does not affect your statutory rights if a product is faulty, damaged, not as described, or otherwise does not conform to the contract.

8. Exchanges

If you would like to exchange an oven for another product, please contact us before returning the item.

Depending on the circumstances, we may be able to arrange an exchange. Where an exchange is not appropriate, we will explain the available options, including any refund to which you are legally entitled.

9. How to Request a Return or Refund

To request a return, cancellation, refund, repair or replacement, please contact us:

Appliance Harbour
50 School Rd
Evesham
WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

Please include your order number and the reason for contacting us so that we can assist you as quickly as possible.

10. Refund Processing

Once your return has been approved and the applicable conditions have been met, we will process the refund to the original payment method where possible.

The time it takes for the funds to appear in your account may depend on your bank or payment provider.

We will not charge an administrative fee for processing a refund where the law requires a refund to be provided.

11. Your Statutory Rights

This Return and Refund Policy does not affect your statutory rights under UK consumer protection law.

Nothing in this policy is intended to exclude, restrict or limit any consumer rights that cannot legally be excluded or limited.

If you have a concern about your order, please contact us first. We will always try to resolve the matter fairly and promptly.

12. Contact Us

If you have any questions about returns, refunds, faulty products or cancellations, please contact:

Appliance Harbour
50 School Rd
Evesham WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

We are happy to assist you with your return or refund request.