Returns & Refunds Policy

ApplianceHarbour
Website: ApplianceHarbour.shop
Contact email: Contact@ApplianceHarbour.shop

1. Our Commitment

At ApplianceHarbour, we want customers to understand the options available when they need to return an order or request a refund.

This policy explains how to request a return, the conditions that apply, how refunds are processed, and how to contact our customer support team.

Our policy operates alongside any mandatory consumer rights that apply to your purchase. Nothing in this policy is intended to limit rights that cannot legally be excluded.

2. Return Request Period

You must submit your return or refund request within 30 days of receiving your order.

Please contact us before returning an item so that we can review your request and provide the applicable return instructions.

To help us process your request, please include:

• Your full name.

• Your order number.

• The email address used for your purchase.

• The product you wish to return.

• The reason for your request.

• Photographs, where relevant, if the item arrived damaged or is not as described.

Submitting a request does not automatically mean that a return has been approved. We will review the circumstances and explain the applicable next steps.

3. Eligible Returns

A return may be accepted where the request meets the terms of this policy and applicable law.

Where reasonably possible, returned items should include their original packaging, accessories, manuals, and any components supplied with the product. Please take reasonable care of an item while deciding whether to keep it.

For large appliances, please contact us before arranging transportation or attempting to return the product. We will explain the applicable procedure and any relevant return arrangements.

The absence of original packaging will not automatically remove a consumer's statutory rights.

4. Damaged, Faulty, Incorrect, or Not-as-Described Items

If your order arrives damaged, faulty, incomplete, incorrect, or materially different from its description, please contact us as soon as reasonably possible at Contact@ApplianceHarbour.shop.

Please include your order number and, where helpful, photographs showing the issue.

We will review the information and explain the available remedy. Depending on the circumstances and applicable law, this may include repair, replacement, return, or refund.

Where a product is faulty or otherwise fails to meet applicable legal requirements, we will not treat it as an ordinary change-of-mind return. Applicable statutory rights will be respected.

Please do not dispose of a damaged product or arrange expensive return transportation before contacting us, unless necessary for safety or otherwise required by law.

5. Change-of-Mind Returns

If you decide that you no longer want an item, contact us within 30 days of receiving it.

We will assess your request under this policy and any applicable consumer cancellation rights. For eligible change-of-mind returns, the item may need to be returned in an appropriate condition, with the supplied accessories and components.

For UK distance purchases, statutory cancellation rights may apply for at least 14 days after delivery, subject to legal exceptions. These rights are separate from any additional return period we offer.

Returns are free for customers in the United Kingdom, including eligible change-of-mind returns. ApplianceHarbour covers return shipping costs. Contact us before sending an item back so we can arrange the return.

6. Items That May Be Subject to Exceptions

Certain products or circumstances may be subject to legal exceptions or special return conditions, including products made to a customer's specifications, sealed goods that cannot lawfully be returned for health or hygiene reasons once unsealed, or other categories covered by applicable law.

Any exception will be applied only where legally permitted. Faulty or misdescribed goods remain subject to the consumer protections applicable to them.

7. Refund Processing Time

Once a refund has been approved, ApplianceHarbour aims to process it within 7 days.

Refunds will normally be issued to the original payment method unless a different method is agreed with you or required by law. Your bank or payment provider may require additional time to display the funds in your account.

We will communicate any relevant update if further information is needed to complete your refund.

Where applicable law requires a refund sooner, that legal deadline will take precedence.

8. Refund Amounts and Return Costs

The amount refunded depends on the circumstances, the order, the condition of the goods, and applicable consumer law.

Where a full refund is legally due, we will provide it in accordance with the applicable requirements. ApplianceHarbour covers return shipping costs for eligible returns in the United Kingdom.

Original delivery charges will be refunded where required by law or under the applicable terms of your purchase.

9. Exchanges and Replacements

If you receive a faulty, damaged, incorrect, or incomplete product, contact us to discuss the appropriate remedy.

An exchange or replacement will depend on the product, availability, the circumstances, and applicable law. We will not promise a replacement until the arrangements have been confirmed.

10. How to Request a Return or Refund

Please email Contact@ApplianceHarbour.shop with the subject line “Return or Refund Request”.

Include your order number, full name, the product concerned, and a brief explanation of the issue.

Our team will review the request and provide the next steps, including the return destination and any applicable arrangements.

Please do not send products to an address that has not been confirmed by our customer support team.

11. Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible. We will check the order status and confirm whether cancellation can still be completed before dispatch.

If the order has already been dispatched, we will explain the applicable return or cancellation procedure.

12. Contact Us

For return, refund, or cancellation enquiries:

ApplianceHarbour
Email: Contact@ApplianceHarbour.shop
Website: ApplianceHarbour.shop
Business address: 50 School Rd, Evesham, WR11 8XD, United Kingdom
Phone: +44 7887 948947

We aim to handle all requests clearly and fairly while respecting applicable consumer rights.