Shipping policy

At Appliance Harbour, we aim to provide a straightforward and reliable delivery service for all orders placed through our website.

1. Delivery Area

We currently deliver to addresses within the United Kingdom only.

We do not currently offer international delivery.

2. Shipping Cost

Free Express Delivery is available on all eligible orders.

There is no additional shipping charge for our standard express delivery service.

3. Delivery Time

Our estimated express delivery time is:

1–2 business days

Delivery times are estimates and may vary depending on product availability, delivery location and courier operating conditions.

Orders are generally processed before being handed to the delivery carrier.

Business days are Monday to Friday, excluding UK public holidays.

4. Order Processing

We aim to process orders promptly after payment has been successfully confirmed.

Orders may occasionally require additional verification before dispatch for security and fraud-prevention purposes.

If additional information is required to verify an order, we may contact you using the details provided during checkout.

5. Delivery Address

Please ensure that your delivery address, postcode and contact details are correct when placing your order.

Once an order has been dispatched, changing the delivery address may not always be possible.

If you notice an error in your delivery information, please contact us as soon as possible.

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

6. Delivery Tracking

Where tracking is available, we may provide tracking information by email once your order has been dispatched.

You can use the tracking information provided by the carrier to follow the progress of your delivery.

7. Delivery Delays

We aim to meet the estimated 1–2 business day delivery timeframe, but delivery dates are not guaranteed.

Occasional delays may occur because of circumstances outside our reasonable control, including:

  • Courier delays

  • Severe weather

  • Traffic or transport disruption

  • Public holidays

  • Operational issues

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If there is a significant delay, please contact us and we will assist you in checking the status of your order.

8. Missed Deliveries

If nobody is available to receive the order, the delivery carrier may leave delivery instructions, attempt delivery again, or make the parcel available for collection, depending on the carrier's procedures.

Please follow the instructions provided by the carrier.

9. Damaged Deliveries

Please inspect your order when it arrives.

If your oven or other product appears to have been damaged during delivery, please contact us as soon as reasonably possible.

Where possible, please provide photographs of:

  • The product

  • The outer packaging

  • Any visible damage

  • The delivery label

Please do not install or use an appliance that appears to have been damaged during transportation.

We will work with you to resolve the issue in accordance with your statutory consumer rights.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us promptly.

Please provide your order number and details of the issue so that we can investigate and provide an appropriate solution.

11. Large Appliance Delivery

Ovens and other large appliances may require special handling during delivery.

Customers should ensure that the delivery location is reasonably accessible and that there is sufficient space to safely receive the appliance.

Unless expressly stated on the relevant product page or at checkout, delivery does not include:

  • Installation

  • Electrical connection

  • Gas connection

  • Removal of an existing appliance

  • Disposal of packaging or an existing appliance

Customers should arrange installation with an appropriately qualified professional where required.

12. Delivery Restrictions

Certain remote locations, restricted-access areas or addresses with special delivery requirements may be subject to carrier limitations.

If we are unable to deliver an order to the address provided, we will contact you to discuss the available options.

13. Delivery Confirmation

Once the carrier confirms delivery, the order may be recorded as delivered.

If you believe your order has been incorrectly marked as delivered, please contact us promptly so that we can investigate with the delivery carrier.

14. Contact Us

If you have any questions about delivery, tracking or your order, please contact us:

Appliance Harbour
50 School Rd
Evesham
WR11 8XD
United Kingdom

Email: Contact@ApplianceHarbour.shop
Phone: +44 7887 948947

We will be happy to assist you with your delivery enquiry.