Shipping Policy

ApplianceHarbour
Website: ApplianceHarbour.shop
Contact email: Contact@ApplianceHarbour.shop

1. Overview

ApplianceHarbour sells home appliances through our online store. This Shipping Policy explains our shipping charges, order processing, delivery estimates, tracking information, and what to do if a delivery problem occurs.

We aim to make the ordering and delivery process as straightforward as possible by communicating the applicable shipping information clearly.

2. Shipping Destinations

We deliver to the United Kingdom, subject to address availability at checkout.

Before placing an order, please check that your full delivery address, postcode, and contact details are correct and that your destination is accepted by our checkout.

If your UK delivery address cannot be accepted at checkout, please contact Contact@ApplianceHarbour.shop before ordering.

3. Shipping Costs

Standard shipping is free for orders delivered to supported addresses in the United Kingdom. No minimum order value applies.

Any applicable charges, delivery restrictions, or additional services must be displayed before you complete your purchase. We will not describe shipping as free if a mandatory shipping charge applies to the order.

Optional services, if offered, may have separate conditions or charges displayed during checkout.

4. Delivery Timeframe

Our estimated standard shipping transit time after dispatch is 1–2 business days for eligible orders.

The 1–2 business day estimate is transit time, not order processing time. Please also check the product and checkout delivery information.

Business days generally exclude weekends and public holidays unless otherwise stated.

Delivery estimates are provided to help you plan your purchase. If an unexpected delay occurs, please contact us so that we can review the order status and provide an update.

5. Order Processing

After you place an order, the order details are reviewed and submitted for processing.

Orders are prepared for dispatch according to product availability and the arrangements applicable to the item purchased. If additional information is needed to fulfil your order, we may contact you using the contact details provided at checkout.

An order confirmation acknowledges receipt of your order. Dispatch or shipment confirmation should be treated as confirmation that the order has entered the relevant fulfilment stage.

6. Delivery Arrangements

Please provide a complete and accurate delivery address, including any apartment, building, access, or postcode information needed to locate the property.

For large appliances, delivery arrangements may depend on the product, delivery provider, property access, and the service selected at checkout.

Unless expressly stated in the product description or confirmed in writing, delivery should not be assumed to include installation, electrical or plumbing connections, removal of an existing appliance, or disposal of packaging.

Please review the individual product listing and checkout information for any product-specific delivery conditions.

7. Tracking and Delivery Updates

Where tracking is available for an order, the relevant tracking information will be provided when it becomes available.

Tracking updates may take time to appear after a carrier receives the shipment. If you have not received the expected dispatch or tracking information, contact Contact@ApplianceHarbour.shop and include your order number.

We will review the available information and explain the next steps.

8. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information at checkout.

If you discover an error in your address, contact us immediately. We will check whether the information can still be amended, although changes may not be possible once the order has been dispatched.

If delivery fails because the address is incomplete, access is unavailable, or another delivery issue occurs, we will review the circumstances with the relevant delivery provider. Any additional charges will be disclosed and applied only where permitted by law and the terms of the purchase.

Nothing in this section removes any delivery obligations or consumer rights that apply under law.

9. Delayed, Missing, or Damaged Deliveries

If your order has not arrived within the applicable delivery estimate, please contact our support team.

If the outer packaging or appliance arrives visibly damaged, please contact us promptly and provide photographs where possible. We will review the issue and explain the appropriate next steps.

If a parcel is marked as delivered but you have not received it, contact us so that we can review the available delivery information.

We will handle delivery problems in accordance with our obligations and applicable consumer protection law.

10. Delivery Restrictions

Some appliances may be subject to delivery limitations because of their dimensions, weight, access requirements, or the services available in a particular area.

Any material delivery restriction that applies to a product or destination should be disclosed before purchase. Please contact us before ordering if you need to confirm whether a particular appliance can be delivered to your address.

11. Contact Us

For questions about shipping, tracking, or delivery arrangements, contact:

ApplianceHarbour
Email: Contact@ApplianceHarbour.shop
Website: ApplianceHarbour.shop
Business address: 50 School Rd, Evesham, WR11 8XD, United Kingdom
Phone: +44 7887 948947